Category Archives: Travel Marketing

Tourism and travel marketing articles.

Moose Travel Network – Do they Owe You Money Too?

Earlier this year Moose Travel Network out of Toronto ceased operations and left a number of travellers “out in the cold” so to say.

I wasn’t surprised, but at the same time felt a bit guilty I hadn’t posted a warning about them years ago. You see they still owe me $2,000 from when I worked for them many years ago.

Broken Down Moose Van
Broken Down Moose Travel Van – Was it a Sign of Things to Come?

 

It was sad to see they hadn’t cleaned up their act, but knowing that the “Moose East” operations are now out of business and no more travellers will be harmed by sketchy business operations, brings a bit of closure. Doubly sad is that there is a big void for the service that Moose Travel tried to provide – affordable backpacking trips in Eastern Canada. They could have done it so much better and been a very successful company.

For anyone curious to know more on my background working with Moose Travel, here is a blog post from 2016 that I never got around to publishing when they were still in operation. At the time I didn’t want to give them any publicity, as small as this little blog may be.

The life of freelancers…

The travel industry is not known as one of the highest paying industries, but it sure can be a ton of fun if you work with the right businesses.

Making money as a travel writer and travel marketing consultant can be challenging. You may be offered amazing trips around the world, in lieu of pay, for creating an entire marketing plan. Or perhaps an online outlet wants to pay you $25 for a travel article that will take you 4 hours to write. Depending on your current situation, sometimes you have to accept those opportunities.

Thankfully, if you stick with it, you can find permanent contracts, or clients that happily pay your reasonable professional fee of $90/hour because they know you produce results.

Hungry Deer on a Moose Trip
Hungry Deer on a Moose Trip

 

Working for Moose Travel, back in 2012 and 2013…

Not too many years ago, I was a tour guide and tour driver with Moose Travel Network in Canada. For an entire season I enjoyed showing visitors to Canada the best of Ontario and Quebec. I had intended to continue working with them the next season even though it was a job that paid next to nothing. How come? Because it was an active, fun outdoor job and the only way I was able to afford to pay my bills each month was because they also hired to do some marketing and social media work for them.

Quiet Time on a Moose Trip
Quiet Time on a Moose Trip

 

Things went smoothly for a number of months, then they decided to reduce the monthly pay on the marketing and social media side of things. Alright, no worries. You get what you pay for, so I reduced the marketing content appropriately.

Problems with Moose Travel

Then, as the summer went on and I was enjoying being a tour guide, Moose Travel started to skip payments on the social media and marketing efforts. I had to chase them to get late payments. Very annoying, I still had plenty of bills to pay and was now on the road for weeks at a time, making it difficult to secure other paying freelance gigs.

By the end of the season, once tours were finished and there were no more travellers to drive around, they still owed me a chunk of money for that consulting side of things. I chased them every week or so, and they had a long list of excuses for not paying. It became a source of stress since the tour guiding season was over.

Here I am, a solo freelancer, trying to survive, and another small business doesn’t care if they pay me.

Moose Hiking
Hiking is More fun when You’re being Paid

 

I thought only big corporations did that kind of crap. But I wasn’t going to cause a huge issue about it, as they were saying they would pay me, and I was still doing my monthly marketing and social media efforts for them as I sought out new job opportunities.

Moose Travel Didn’t Like Paying Others Either

I remember having a good chat with Ben Teskey, the then-owner of the Wolf Den Hostel in Algonquin Park. I had brought a Moose Travel group there towards the end of the season and everyone was having a great time playing cards or sitting around the campfire. It had become practice for Moose Travel to give their guides a pre-paid credit card before each tour, to pay for certain hotels, fuel and food.

Ben was always strict in making sure everything was fully paid up right away – before we could go to our rooms and before giving the groups a run down of the hostel facilities, he lined everyone up to pay. He told me he had previously invoiced Moose Travel for their groups, but it had become a huge pain and he didn’t get paid for months and months. It got to the point where he had to call them up and tell them if they didn’t pay upfront they couldn’t stay any more.

Silent Treatment
That Feeling when Moose Travel gives you the Silent Treatment

 

Smart guy! He wasn’t the only person I talked to that had the same story about issues collecting payments. I’ve learned to adopt similar practices now when I have new clients, since you never know which company might screw you over!

At least I knew that it wasn’t just me who Moose Travel was treating with a complete lack of respect when it came to paying their clients and suppliers. I didn’t make me feel any better, but I learned not to take it personally, it had just become a poor business practice that they seemed to think was acceptable.

Week by week, month by month, the stress grew as Moose Travel Network continued to miss their own self-imposed payment deadlines. “We’ll get the money to you next week” was the kind of thing I would frequently hear. Heading in to the new year, I was still chasing them for payment, with their overdue amount creeping up to $3000.

Nice Sunset
Nice Sunset, but how about a Paycheque?

 

For someone like me who didn’t have a “real” job at the time, but still had a mortgage to pay, that is a big chunk of money.

Partial Payments, Cancelled Payments, More Excuses

So, the next season I had changed my mind and had no intention of returning as a driver and guide. But I had every intention of collecting that money I was owed. I continued to send overdue payment emails and spoke to Moose Travel owner Megan Lalancette on the phone multiple times. Every time I got a verbal or email promise that payment would be made soon.

Realizing that these marketing services were seen as disposable by Moose, but that their tour guides were an integral part of their business, I figured the only way I may get the marketing/consulting side of things paid was to return as a guide for the next season. By being a guide, I had something of value again – the ability to actually run their tours! So I signed on, and sure enough after all those many months of no payments, I received a partial payment of the overdue marketing funds from the year before.

Say Cheese!
Say Cheese and Find a new Job

 

Shortly after this, better paying, less-stressful work opportunities came along, so I had to resign from being a Driver and Guide for Moose Travel. It was such a relief! I had collected about 1/2 of the marketing services money they owed me up to that point.

Moose Travel Goes Silent

After resigning from the driving and guiding duties, Moose Travel kept me on to continue to do some social media work for them each month. I was optimistic that the payments would continue to come through as they had while I was guiding the previous month, but I was wrong.

Payments stopped coming through again, so I knew it was time to cut things loose. They had hired a new marketing person, but had kept me on doing social postings. I knew that person would eventually take things over, so I advised Moose Travel that I’d be terminating my consulting services that June, and their final amount owing was $2000. I was even so kind as to keep some scheduled content running for them into July and August, free of charge.

Over the next couple of months many emails were exchanged. I tried to elevate things by saying I may have to go to a collection agency or let other people know about this situation. But payment was never received. Here are a few direct quotes from emails I received from the owner of Moose Travel, Megan Lalancette:

“I will send partial payment today to clear the outstanding balance.”

“Sorry, I have been away. I will get a payment out to you tomorrow.”

“Happy New Year to you as well. The season is just starting to pick up so we should be able to send something shortly. Again, thanks for your patience.”

“I will send you $500 today to start to pay this balance down.”

Notice one of those said “Happy New Year”? Ya, it dragged on into the next year. So, needless to say the amount still owing was $2000.

Now, in support of Moose Travel, they did send a wire-transfer payment of $500 as the last quote above mentions. But I was travelling and didn’t see the email right away. When I did see it (3 days after receiving it), there was also a “cancelled payment” message. The accountant at Moose Travel apparently got worried they sent payment to the wrong email, and cancelled it just 48 hours after sending.

A Moose! It was actually pretty rare to spot a Moose on a Moose trip

 

They didn’t bother to contact me to verify it was the right email, they simply cancelled it. I haven’t received a payment since then, despite confirming that it was the correct email. Who cancels a wire transfer after 48 hours, especially when you’ve sent transfers to that exact same email in the past?

As for those promised payment emails and phone calls, well my emails to info@moosetravel.com and megan@moosetravel.com never get replied to, and I left phone messages on their answering machine to no avail. After assuming I was put on some kind of blacklist by Moose Travel, I finally got in touch with Megan from Moose Travel one last time, almost three years later (January 2016) and it seemed payment was on the way! I even agreed to accept $1700 instead of the $2000 they owe me – if they paid it right away. Even that effort to get things settled didn’t work, as Megan went silent again.

Moose Travel’s Stall Tactics Worked…

From 2012 to 2016. Weeks became months, months became years, and now I had the paperwork ready to file off a lawsuit against Moose Travel. Sadly, I didn’t know what the typical statue of limitations was on such issues and of course had waited too long. I suspect now that was part of the plan on the Moose Travel end with their constant delay tactics. On the bright side, I did become more familiar with the process to take next time, in case someone else tries to skip out on payments to Red Hunt Travel.

I had a fun time going everywhere from Ottawa and Montreal to Halifax and Charlottetown with Moose Travel, thanks to the cool people who took the trips. It really was a shame I could never promote their trips in good conscience as there was always this lingering lack of trust behind the scenes.

Happy Travellers
Happy Travellers in Quebec

 

I’m sure almost everyone else I know would have spammed them on social media and reported them to the BBB and posted plenty of negative reviews about them. That really isn’t my approach, but should Moose Travel ever be reincarnated and start up again, I’d be very wary of giving them any money. Unfortunately there aren’t really any other great alternatives out there that I can recommend.

Have you dealt with any clients or companies who refused to pay? Have you had a poor experience with Moose Travel in recent years too? If so, let us all know so other people won’t make the same mistake trying to work with them!

One small side note, The owners of Moose Travel in western Canada were different, with the two company’s being totally different behind the scenes. While I haven’t worked with them, it may still be alright to travel with Moose in BC and Alberta.

Great People running Great Trips

Over the last couple of years I’ve noticed more and more travellers starting to offer their own tours.

This is a great, natural progression for people who are experts in their travel destination or a specific skill set, such as photography. I wanted to give some of these people that I know a shout out, as their niche efforts and passion go beyond what some large-scale tour operators can offer. These trips are all about passion and sharing special experiences, without cutting costs to improve the bottom line. Now some of these people have been running tours for many years, while others are brand new.

I’ve worked with, travelled with or become friends with all of these people, so they all get my personal stamp of approval. Take a look at them all if you want to experience something different than the typical tour groups.

Photography Tours for Travellers

Ewen in South Luangwa National Park
Ewen in South Luangwa National Park

If you’re into photography, this first one is easy for me. I’ve travelled with many fantastic photographers and learned a lot over the years. Back in 2005 I spent a month overlanding in Africa. Photographing the wildlife was my passion (and still is). Before that trip, I’d known Ewen Bell by email as we worked with similar travel companies, so I knew it would be a treat travelling with him.

His style of photography goes beyond the landscapes and natural world, as he has an ability to connect with the people in places he visits. I’ve never been one to photograph people, but have often been amazed by his photos.

Oh, and if that isn’t enough he is a solid writer as well and has won numerous photography awards, including Travel Photographer of the Year from the ASTW.

Check out photos, tours and workshops by Ewen Bell at: ewenbell.com/tours and www.photographyfortravellers.com

Travel Blogger Hosted Tours

Typical Village in Kenya
The type of rural village you’ll see in Kenya on a tour with Dave & Deb

Switching gears a bit, there has been a rash of travel bloggers getting into the tour game recently. Among them all, the ones I like most are the trips being offered by Canadians Dave and Deb, known as The Planet D. What separates them from most other travel blogger trips I’ve seen recently is their level of professionalism and the range of skills they bring along as an added-value to your trip.

One problem with committing to a trip with a new company or individual is that you may not have have any guarantee of services if something goes wrong. Large tour companies are members of organizations like ABTA, IATA, TICO or PATA. You don’t need to know what these acronyms mean, but they’re essentially regional or international associations that often require members to be financially stable and responsible. In some cases funds from members go into a pool so that if a business goes bankrupt, you’re not stranded in some foreign country.

Why am I mentioned all of this now? Well Dave and Deb are based in Ontario, Canada. As such they need to have a licensed tour company that is a member of TICO running their tours. They teamed up with the good people at The Travel Society, to create their tours and adhere to all local regulations. Such safety measures vary greatly across countries, and even provinces or states within countries. If you’re going to book with a local / small company be sure to ask if they’re licensed to actually sell travel services and what happens if something goes wrong on their tour.

For Planet D, Thailand, Kenya and Switzerland are up first on their tour list. Their personable nature, great photography and ability to turn their blogging into a successful business with many great partnerships shows how dedicated they are to doing things right. You can expect no less from their tours.

Check out The Planet D tours at: theplanetd.com/travel-and-tours

Moscow scene
A touristy image in Moscow, let Masha show you the non-touristy highlights

Uncrowded and Untravelled Asia

I worked with Masha for many many years at one of the big, global tour operating companies. When I went to Russia in 2012 she was the first person I thought of when asking for some tips and advice. That’s her speciality – not just Russia, but Central and Northern Asia – oh and SE Asia too of course. But it is her passion, knowledge of, and experience in leading tours and organizing tours to places like Iran, Russia, Mongolia and the “Stans” that make her trips special.

She has been a tour guide and has also ran the operational / logistical side of things for tours in these areas for many many years, so she knows how to create the best trips out there.

I expect her new trips to be full of amazing meals, lots of laughs and local expert “inside” information.

To learn more, head over to itsjourneytime.wix.com/journeytime or visit her Facebook page

Have to Add Some Local Flavour to this List

Tour Guy Jason
Tour Guy Jason guiding some beer lovers around Toronto

Local travel can be just as fun and rewarding as hopping on a plane and stepping foot on foreign land. When it comes to fun day tours and adventures around Toronto, look no further than Tour Guys Toronto.

I’ve taken their Beer Makes History Better tour and learned plenty of beer factoids, as well as some interesting Toronto history. It was fun, involved beer, and was led by a great guide. As these tours are short, that guide aspect really is a key component to their success. Having great, knowledgeable and enthusiastic guides makes a big difference. Now if beer isn’t your thing, other tours around Kensington Market, or their When Pigs Fry tour are great options.

If you’re visiting Toronto, or have friends coming into town and want to suggest some ideas for them, then send them to Toronto Tour Guys. The Tour Guys also run trips in Vancouver.

Check them out at:  www.tourguys.ca

Bootcamp Challenges and Pure Travel

Starting a fire, Maasai Style
Aaron from Original Trails, starting a fire, with some Maasai help

From Ethiopia to Tanzania and Nepal to Cambodia, Original Trails offers up some of the most carefully crafted custom tours and ethical adventures out there. Aaron and Aparna who run the company are big supporters of helping local communities and giving back to the places they visit. They call it “Pure Travel” and it shines through in everything they do.

They also run great fundraising trips and bootcamp challenges for people to make it to the top of Mt. Kilimanjaro or trek the Inca Trail. If you need a dose of inspiration and personal challenge with your travel, check them out.

Original Trails tours are found at: www.originaltrails.com

I’m lucky to have travelled with, worked with or become friends with the people running these tours. It really is worth seeking any of them out, as they all run specialized tours in places that they’re passionate about. It’s not just about making money for these guys and gals, it’s about making the most of your travel experiences.

 

Hey ‘Professional’ Travel Bloggers – Have you Apologized to Delta yet?

Once again the travel blogging industry was whipped into a frenzy recently after an image appeared on the Delta Airlines Facebook page.

Friday morning, Delta Airlines posted an image of a funny, or scary, Llama in front of Machu Picchu as a way to promote their Atlanta to Lima flights. The post generated positive comments at first, but then about five hours after it was posted, the travel blogger who took the photo chimed in with the following comment.

Delta Facebook - Erica Kuschel

 

Now that should have been the end of the story. They take their dialogue private, determine how their image arrived on that page, then move on and both live happily ever after. However it wasn’t, partially thanks to a tweet and Facebook post (since deleted / hidden) that the travel blogger sent out:

Travel Blogger Fury

 

I watched the Delta post turn into a one-sided battleground as the day progressed. Every story has two-sides to it, right? so I waited for Delta Airlines to provide a response of their own before making any judgements, others were not so patient.

It seems that ‘expect me to contact you shortly’ really meant – ‘I am going to unleash the wrath of the travel blogger community on you and smear your name in the mud’. Within 13 minutes of their post, other travel bloggers chimed in, crying foul and telling Delta they should be ashamed for using this image without permission, some people even accusing Delta Airlines of stealing the image.

A few of my favourite Facebook and Twitter comments are below, one thing I found troubling was that nobody seemed to bother to do their own research into the situation, to see if there was any way whatsoever that Delta could have used the image legitimately. Many of these comments are Founding Members of the newly formed Professional Travel Bloggers Association (PTBA), who are supposed to act professionally and maintain accuracy with their information.

Sadly, it’s moments like these that can easily have professional journalists snickering at the travel blogging industry, not to mention companies and tourist boards re-considering if working with travel bloggers is really worth the hassle.

DeltaFB-Laura's Fury

DeltaFB-Kate's Fury

DeltaFB-Nomadic Matt's Fury

DeltaFB-Troy's Fury

DeltaFB-Amber's Fury

DeltaFB-Brendan's Fury

DeltaFB-Dani's Fury

DeltaFB-Lauren's Fury

DeltaFB-Aus Fury

Twitter-Craig's Fury

BMVSFB-Brendan's Fury

Twitter-Ryan's Fury

AKFB-Kate's Fury

trvlFB-Travelbllgr's Fury

 

The list of negative comments goes on and on (those last two crack me up, are Kate and Travelbllgr the same person?). Some of these people I don’t know and have never heard of, but others are well known in the online travel world, even respected by some. This is the part that saddens me most, especially the PTBA Founding Members, who are not upholding the code of ethics they are supposed to represent. Instead they’ve taken a lemming-like mentality that permeates our constant communication, instant gratification world.

Yes, the majority of the blame of course lies on the shoulders of Erica Kuschel over at Over Yonderlust, who failed to check into the issue before seeking vengeance. In reality it should have been a happy moment for Over Yonderlust and, if handled appropriately, may have resulted in them getting some extra exposure and credit from Delta. But, everyone else who came out with guns ‘a blazing has done their own part in giving potential industry partners the wrong signal.

If anyone took the time to think about the scenario, it should seem improbable that an organization like Delta would be so foolish to hijack or steal someone’s image. Maybe a bit of fact-checking was needed? Indeed, after some time, Delta provided the following response, stating that they had indeed purchased the image from Getty Images – check out the link yourself.

DeltaFB-response

 

Funny enough though, even after this response, the bashing of Delta continued both on Facebook and Twitter.

Now, it is four days later, and Over Yonderlust hasn’t acknowledged any wrong-doing whatsoever. They did remove their two Facebook posts however. These are some of their last mentions of the issue:

DeltaFB-Disconnect

Twitter-OY-ChillOut

Twitter-OY-Payment

 

Now, I’m no expert on Stock Photography, but if I sign an agreement with a company like Getty, who may license out my image to virtually any person or company out there, I would be pretty sure to do some due diligence before starting any kind of public bashing about someone using my photos. Some people are pissed off that Erica didn’t get any credit for the image, others are mad that she hasn’t been paid and many think she should have received both. Thankfully a few people saw it with a more level-headed approach:

It’s a troubling situation that almost every person who calls themselves a travel blogger is struggling to make money. This desperation is what, in my opinion, partially leads to these type of outbursts on social media and travel blog forums.

But, how often do you see a name credit on a stock photo? Almost never. How quickly do you get paid for stock photos? Not immediately. Take a look at the basic Getty producer agreement detailsIt clearly states that what they sell for you this month, will appear on your statement next month, and you’ll get paid in two months. I don’t know if this is the type of agreement Erica has with Getty, but I would hope she knows what her agreement terms are. Some other people share this same sentiment:

DeltaFB-Erik

DeltaFB-Martha

OYBFB-AlanandFelipe

BMVSFB-Brendan

 

Knowing that the people at Over Yonderlust have had an agreement in place with Getty for some time, their initial statement that Delta was using their image without permission has no credibility. Then following up on comments later, stating that the issue as they haven’t been paid yet is, again, not an issue – they’ll get payment when the terms of their agreement warrants it. It’s quite inexcusable to have your images available for purchase through an agency, then bash the end-users who pay for them.

Above that, we’re not just dealing with a new member in the travel blogging industry either, this is someone that has a following, just like many of the people who posted comments in the Delta Facebook post. In fact, Over Yonderlust are also a Founding Members of the previously mentioned Professional Travel Bloggers Association.

A month or two ago I considered joining the new Professional Travel Bloggers Association as its premise seemed solid. Giving legitimacy to the travel blogging industry by promoting professionalism and strengthening relationships with the travel industry. Their code of ethics is an inspiring treat to read and asserts that their members will always: strive for accuracy (not in this case), be accountable (perhaps if they all apologize), respect intellectual property (a bit too aggressively?), act civil and dignified without personal attacks (is it ok to attack companies though?) and be professional.

Ooops, sorry Delta, I guess the PTBA didn’t think you’d mind if their Founding Members publicly bashed you. Do you still want to join the PTBA as an industry member? No hard feelings, right?

If I were Delta, I’d be left with a very sour taste in my mouth after this entire fiasco. Giving them credit, the travel blogger who started it all does seem genuinely concerned about the outcome. While they did ask other travel bloggers to ‘calm down’, I think the wording of these messages (and deleting their Facebook posts) lacks accountability on their part.

The damage has been done. Even so, I only count two people who have seemingly sent any type of apology to Delta for this debacle. I guess most others are happy to just carry on as if nothing happened.

Twitter-Dani-Apology

DeltaFB-Cheri-Apology

 

I suspect few, if any others will apologize to Delta, and I’m apparently not the only one who thinks they deserve better. A few people out there agree that apologies are needed here. Kudos to a select few other travel bloggers out there too who kept a clear perspective and refrained from commenting until they had more information.

OYBFB-Lynn

DeltaFB-Alan

 

Perhaps the PTBA isn’t a total loss, but then what do you do with the members who acted against the entire foundation of the association? Do you ban them? Is this post an over-reaction to an over-reaction? Possibly. Does the PTBA release a public apology to Delta on behalf of their members who acted out of line? Or do they ignore the issue and pretend it never happened, sending a signal that it doesn’t really matter how their members (and Founding Members) act on their behalf, following their code of ethics is merely a suggestion.

I know I’ll be curiously watching how developments with the PTBA unfold in coming months as they have elections to create a Board of Directors. The results of such elections could heavily influence my opinion on whether or not the association can, and will, be able to achieve the goals it has outlined for itself.

Becoming a professional in any field isn’t something that should be taken lightly. You’re not just in it for yourself, you’re in it for the betterment of the entire industry. What you do affects others both positively and negatively. It goes far beyond putting another badge on your blog or a promotional line in your media kit when you’re pitching for a free press trip. So come on now guys and girls, it’s time for you all to swallow some of your pride and own up and apologize to Delta and your fellow travel bloggers.

As for Delta, you have to give them credit for being calm and concerned about the situation once it was brought to their attention. While they could have possibly reacted faster, they took the right path, something that the non-lemming posters on Facebook appreciated.

If you got ensnared in this debacle, feel free to drop me a line here and chat about your thoughts on how these types of actions and reactions impact the effectiveness of an organization like the PTBA. To anyone mentioned in this post who has since apologized for or retracted their comments, good on you!

The New 7 Wonders of Nature Controversy Could Have Been Avoided

Back in early October I wrote a post criticizing the New Open World Corporation and their New 7 Wonders of Nature campaign. Now that the winners have been announced, there has been a fire storm of posts and articles popping up, questioning the intentions of that competition.

In case you missed it the provisional winners are the Amazon, Halong Bay, Iguazu Falls, Jeju Island, Komodo, Table Mountain and Puerto Princesa Underground River.

Iguazu Waterfalls, Viewed from Brazil
The Floriano and Diablo Viewing Platform at Iguazu Falls, Brazilian Side

 

Whether those winners are worthy or not doesn’t really matter, as it really is too bad that nobody seemed to pay attention months ago when countries were trying to pull the plug on their entries. Perhaps this is a better late than never situation.

Representatives from 11 of the 28 finalists went to a late-September event in Korea to support the competition. The event was held on Jeju Island. I wondered, in my last post, how many of those 11 representatives would become eventual winners of the competition, seeing as how multi-million dollar event and promotional tour requests had been coming from the New 7 Wonders organizers. It seemed to me that participants at this event may have had a better chance at winning, since they presumably had paid to attend the event, and may be looked upon favourably by Bernard Weber and his associates.

Well, of the seven winners, only the Philippines and Peru were not among those 11 representative countries on Jeju Island in September. Those are some pretty big odds that 6 of the 11 participants in that event would end up winning 5 of the 7 New Wonders of Nature.

To put it in numbers, each of the 28 finalists should have had a roughly 3.5% chance of winning. So, realistically, 39% of the winners should have come from those participants, yet they accounted for 71%. That is a huge discrepancy. Yes, those numbers may exaggerate things, but what it boils down to is that it would have been normal for those participants to win 3 of the 7 natural wonder spots, not 5 spots.

After writing my article I had media and interview requests come in from Israel, South Africa, Canada and Indonesia. Now that the winners have been announced, mainstream media is picking up on the controversy and a number of other posts have popped up echoing the sentiments I wrote about in October. Here are a few links to other posts from people in the travel writing and blogging world.

Gary Arndt wrote a post called “The Absurdity Which Is The New7Wonders of Nature“, in which he questions many of the winners and hails the voting process as a joke. I agree with pretty much all of what he says. Like me, he also skipped visiting Jeju Island when he was in South Korea, because it just wasn’t so interesting. One thing that came to mind reading his post was that ‘natural wonders’ seems too broad a label. It’s an odd mix of geological formations like Table Mountain and ecological anomalies like Komodo Island.

Matt Long took what is perhaps the most diplomatic approach at the competition, admitting that all the winners deserve the attention, but perhaps others were even more deserving. What I liked most about his post “Reaction to the New Seven Natural Wonders of the World” was that he pointed out that travellers are inherently biased. He thought the Dead Sea and Uluru should have been winners, because he’d visited both destinations. This brings out one of the major flaws of the competition, in that they are getting people to vote who’ve never been to, or seen, most of these Wonders.

Michael Hodson wrote the most entertaining post I’ve seen so far. His words literally echo what I wrote last month, bringing up the questionable financial demands and unethical business practices of the organization running the competition. He does make some pretty bold personal conclusions, but vows to dig deeper into the issues and uncover what the real story is with the New Open World Corporation. Be sure to read his post titled “New 7 Wonders of the World: The Scam behind the Sham” and watch for more updates from him.

My main issue with these competitions boils down to transparency. No third-party has verified the votes and nobody knows where the millions of dollars go that have been paid to the organizers. It would be great to hear from the winning Official Sponsor Committees themselves how much money they paid. It would also be great to know how much the winners might have to pay to use the official title of ‘New 7 Wonders of Nature’.

How Could this Competition have been Credible?

This all could have been avoided quite easily too.

Public voting is a necessary evil, to generate interest and word-of-mouth conversation. The power of social media undoubtedly helped boost the volume of votes for this competition and I fully support letting the public have their fun and narrow down the pool of candidates. But why not give the public three years, instead of four? Then turn it over to the experts.

The 28 finalists of this competition were announced in 2009. They were still slightly controversial, but with the likes of famous sights such as the Galapagos Islands, Great Barrier Reef, Angel Falls and the Grand Canyon you could argue it had more than enough worthwhile, and believable, natural wonder selections to choose from.

From here, the people at the New 7 Wonders campaign should have turned control of the competition over to the experts.

There is a reason that a large number of travel competitions have a public / expert split in their judging criteria. Companies often use public votes to create a pool of finalists from which experts choose winners. Or they weight public votes as a fixed percentage of the final outcome, with expert ratings weighing in the remainder. This is common for photo contests, writing contests and travel contests you’ll find online.

If they had given the list of 28 finalists to a global panel of naturalists and earth science experts (people who study nature, such as geologists) the results may have been different. Letting those experts decide on each finalist using a set of criteria, similar to how UNESCO decides on new World Heritage Site listings, to decide the eventual winners would have boosted credibility for the campaign and eliminated most of the controversy.

Even if the organization is making millions of dollars off of this competition, having reputable experts factor in on the final decision could have been enough to be viewed as a legitimate campaign.

I look forward to seeing how everything turns out, as right now there are still a lot of unanswered questions.

New 7 Wonders of Nature Controversy

It turns out that the current New 7 Wonders of Nature competition reeks of controversy.

Until recently I’ve been ignoring the buzz around voting for the New 7 Wonders of Nature. The noise has been getting louder and louder in recent weeks, so I wasn’t surprised to see that the competition ends in just over a month. I have visited eight of the final 28 candidates and they’re all great destinations. As a Canadian, I have a soft spot for the Bay of Fundy making it to the winners list. However, at the same time I can’t help but feel the entire process is a bit of a joke.

Iguassu Falls in Argentina
Iguassu Falls, Argentina - A New 7 Wonders of Nature Finalist

Back in 2007 when the New 7 Wonders were announced it was exciting. It wasn’t without controversy though. You see, the Pyramids of Egypt – the sole remaining Ancient Wonder of the World – didn’t make that final list. Egyptian officials said the competition was absurd, so the New 7 Wonders organization made amends by giving the Pyramids an ‘honourary’ title.

It wasn’t long after those winners were announced that the dark side of the New Open World Corporation, who runs the competition, became apparent. I worked for a tour company at the time and we had tours to the Pyramids in Egypt, plus to all of the destinations that won titles as New 7 Wonders of the World. How exciting! Well it only took the New Open World Corporation a month or so to get their lawyers on us and demand us to stop using the ‘New 7 Wonders’ label in any way whatsoever unless we paid them for use of their trademark.

Christ the Redeemer Statue
Christ the Redeemer, Brazil - One of the New Wonders of the World

So much for helping to boost tourism to Chichen Itza in Mexico, the Colosseum in Italy, Christ the Redeemer in Brazil, the Taj Mahal in India, the Great Wall in China, Machu Picchu in Peru and Petra in Jordan. The tourism boards and destination marketing organizations can do that themselves, I suppose. Yet strangely, after such a seemingly prestigious win in 2007, none of these tourism boards prominently mention their ‘New 7 Wonders’ win on their websites.

Shortly after that competition ended, the New Open World Corporation announced a new competition for the New 7 Wonders of Nature.

Fast forward two years to 2009. After hundreds of entries paid their $200 entry fee for being listed as a possible New 7th Wonder of Nature, the voting widdled things down to 28 possible winners. There were supposed to be only 21 finalists announced on July 21, 2009 but New Open World Corporation decided to change the rules so that there would be 28 finalists. No big deal, right? More competition is a good thing!

Except that if we fast forward again to 2011, we start to see the seedy side of what the New 7 Wonders of Nature is all about. Turns out that $200 entry fee was just a drop in the bucket.

Galapagos Islands, Ecuador - Land Iguana
A Land Iguana in the Galapagos - One of the New 7 Wonders of Nature Finalists

Indonesia’s Komodo Island entry created controversy when they revealed that New Open World Corporation was demanding $10million in licensing fees, plus $47million to host a World Tour finale for the competition. Apparently the $944,000 they budgeted to promoting and marketing their efforts in the competition wasn’t enough. Tourism officials in Indonesia had never signed any agreement that hinted at such additional, exorbitant costs. When they tried to contact New Open World Corporation by mail, everything bounced back as undeliverable. The disagreements continued for months and Indonesia withdrew Komodo Island National Park from the competition in mid-August. However, faced with such pressure the New Open World Corporation backed down and Komodo remains as a finalist.

Now let’s add the Maldives Islands to the controversy.

The Maldives also pulled the plug on their bid to become a New 7th Wonder of Nature in May 2011, citing unexpected, unrealistic demands and rising costs from New Open World Corporation.

Picnic Island in Vaavu Atoll, Maldives
The Maldives Islands - Another Finalist in the New 7 Wonders of Nature Competition

In 2009 they paid their $200 entry fee and the agreement had no specifics about incurring future additional fees or financial obligations. But surprise – it’s 2011 now and New Open World Corporation has sent them numerous requests for money including:

  • $350,000 for a platinum level sponsorship licensing fee,
  • two $210,000 requests for gold level licensing fees,
  • a $1million license fee to put the New 7 Wonders of Nature logo on planes,
  • a $1million license fee for their national telecom operator to participate for allowing phone voting and,
  • a request for a ‘World Tour’ stop in the Maldives for the New 7 Wonders delegates to party and enjoy the country at a cost of $500,000.

Needless to say, the Maldives refused and New Open World Corporation accepted their resignation from the competition. But in both cases, the listings were not removed, New Open World Corporation simply said they accepted that the committees that registered Komodo and the Maldives were no longer valid, and that they would entertain finding new ‘Official Supporting Committees’ for each entry. In other words – they would seek money from other businesses or individuals in Indonesia and the Maldives.

Sound sketchy? It sure does. I’ve been involved in many award applications in the travel industry and have never had to pay an extra penny after the initial application process. So then what exactly is the New 7 Wonders Foundation and New Open World Corporation?

Kayaking in Milford Sound
Sailing Kayaks in Milford Sound, NZ - Another Finalist for New 7 Wonders of Nature

The New Open World Corporation is a corporation associated with the non-profit New 7 Wonders Foundation, which is based in Zurich. The foundation is run by Bernard Weber, a Swiss-Canadian who is a self-proclaimed film-maker and adventurer. Mr. Weber is obviously a savvy businessman who has found a way to profit from the global tourism industry, albeit in a shady fashion. Here are a few troubling points about the ‘New 7 Wonders’ campaigns:

  • The New 7 Wonders homepage flaunts a ‘partnership’ with the United Nations, which has mislead some people to believe that the UNESCO World Heritage Site programme supports these competitions. That is not correct. UNESCO does not approve of, nor does it have any association with, these competitions.
  • The rankings and totals on the New 7 Wonders voting website  lack any form of transparency.
  • Curiously, the application contract that many entrants signed came from a law firm in Panama, not Switzerland.
  • There is no physical location or mailing address easily available for contacting the New 7 Wonders Foundation.
  • Where the money goes is a mystery. After accounting for all costs in running the competition and organization, only 50% of surplus revenues from the millions of dollars received, goes towards the efforts of the non-profit organization.

Kind of makes you wonder about the ethics and real purpose behind these New 7 Wonders competitions doesn’t it? Whether you call it extortion or licensing fees, if you imagine that most of the 28 finalists have given in to at least some of the New 7 Wonders monetary requests, plus invested plenty of their own funding towards promoting their entries and creating voting campaigns, there is easily more than $100million in tourism money surrounding this competition.

Is it worth it? These are largely popular destinations that already attract large numbers of tourists from around the world. They’re in guidebooks, they’re already on the backpacker circuit and travel blogger radar. Will the Grand Canyon and Great Barrier Reef really benefit from a surge in tourism if they are named one of nature’s New 7 Wonders? If they do win, will they even be able to afford to promote the new title after they pay new unknown, likely exorbitant, licensing fees?

Grand Canyon, Sunrise near Bright Angel
The Grand Canyon, A Finalist for the New 7 Wonders of Nature

Recently, representatives from 11 of the finalist destinations visited JeJu Island, in South Korea (one of the Natural Wonder finalists). It is probably safe to assume most of those countries paid at least some of their World Tour fees and licensing fees. When the final votes come in next month, I wonder how many of the 7 winners will come from those 11 countries? We’ll find out on November 11th. Oh, and by the way, it doesn’t look like they’ve found anyone willing to pay that $47million price tag to host the finale event yet.

Perhaps one unnamed tourism official in the Maldives summed up this competition best:

“Essentially we’re paying a license fee for the right to throw a party, at our own cost, for an unproven return.”

Measuring ROI when it comes to tourism and travel marketing initiatives isn’t an exact science, but it seems that the only one guaranteed to benefit from this competition is Bernard Weber and New Open World Corporation – hopefully I’m wrong.

Tourism is big business – exciting business. As fun as these competitions are, I encourage you to take a minute to think of the countries and people in the world that don’t have the million-dollar budgets to promote their natural wonders, or the people who don’t have access to computers to even cast a vote. There is a much bigger natural world out there to discover than the eventual 7 winners of this competition.